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Online Store FAQ

US Shipping

Ready to ship items will be shipped out the following business day. We ship via USPS with insurance and tracking. Please let us know if you'd like signature required for your parcel.

International Shipping

International orders will be shipped via USPS flat rate with tracking. International custom fees are the responsibility of the purchaser.

Custom and Back Ordered Items

Items that are made to order or are back ordered will take time to create. Generally, items take 1-3 weeks for us to fulfill, but can often times be quicker. We will keep you updated on the progress of your order during our production process. Custom orders are not returnable.

Returns and Exchanges

Would you like to return one of your items? No problem!

We offer full refunds for non-custom orders within 7 days of delivery. Items must be in unused condition with tags still attached. Returns may be shipped in a box with tracking and insurance via any carrier.

In Store FAQ

Hours

Kyle Chan Design is open 11:00 AM - 5:00 PM Daily

To create an exceptional experience for every customer, appointments are preferred.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Get Ready For your New Jewelry!

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